delivery & returns policy


DELIVERY


FREE SHIPPING FOR ORDERS OVER $100

  • Standard deliveries within Australia
  • You will receive your order within 3-5 working days with the shipping fee
    • $14.95 for shipping and handling for the first 2 items bought in any one sale
    • $4.95 per item therafter
  • Goods will be delivered by Australia Post.  If you live in regional, rural or more remote areas, we will endeavour to get your parcel there as quick as possible.
  • For a full listing of postal times and information on areas not covered by the Express service, visit www,australiapost.com.au.
  • Please ensure that your details are correct as we will not be liable for delays caused by these errors.


RETURNS/EXCHANGE POLICY

 

We will gladly exchange items provided the following is adhered to:

  1. The item has not been used, worn or washed, is in its original packaging and has its original swing tags attached.
  2. You notify us within 7 days of receipt of parcel.
  3. You contact us at sales@insport.com.au and obtain a unique RA number.
  4. Please advise us if you would like to exchange or recieve a credit note. If you would like to exchange please advise what you would like so we can put the products on hold for you.
  5. You post the garment with the RA number clearly on the outside to:

    In Sport
    Shop 121, 100 Burwood Road,
    Burwood  NSW  2134

    Please Note:  Postage is at the buyers cost.
  6. You can also choose to visit one of our stores which are listed on this website. Make sure you bring in your online receipt as proof of purchase.

 

We advise that when sending back goods to use a postal tracking service to ensure the safe delivery back to us. We will send out your replacement on receipt of your return.

If an item purchased is faulty, different from their description or unable to be supplied, then an exchange or full refund will be available.

In the case of faulty items, the following criteria must be met to receive an exchange/refund:

  1. The fault is a manufacturing fault and not caused by the customer.
  2. We are notified within 7 days of purchase and an RA is issued.

In Sport will gladly fund the postage of the exchanged item back to you. If multiple exchanges are needed, the cost of subsequent exchanges will be borne by the buyer.

Every endeavour will be made to exchange your goods for the same item. In some circumstances that will not be available so a store credit will be issued or in the case of faulty goods, a refund will be permitted.